Shipping Policy
Effective Date: 2024-12-15
Company Name: STORE RR LTD
1. General Overview
At STORE RR LTD, we are committed to delivering your canvas prints safely and efficiently. This Shipping Policy outlines our shipping rates, eligibility for free shipping, and other related details.
2. Shipping Rates
- Flat Rate Shipping: A standard flat shipping fee of €24 applies to all orders under €99.
- Free Shipping: Orders with a total value of €99 or more qualify for free shipping.
3. Delivery Timeline
- Orders are processed within 3-5 business days after payment confirmation.
- Shipping times vary depending on your location and courier service, but delivery is generally expected within 10-15 business days.
4. Shipping Destinations
We ship to most countries worldwide. If your location is not listed at checkout, please contact our customer service team for assistance.
5. Order Tracking
Once your order has been shipped, we will send you a confirmation email with a tracking number to monitor your package’s progress.
6. Shipping Issues
- Lost or Delayed Shipments: If your package is delayed or lost, please contact us at info@frame-fusion.com. We will work with the courier to resolve the issue promptly.
- Damaged Shipments: If your item arrives damaged, notify us within 48 hours with photos of the damage. We will arrange a replacement or refund.
7. Additional Notes
- Free shipping is applied automatically at checkout for orders over €99.
- The flat shipping rate does not cover expedited or priority shipping. If you require these options, additional fees may apply.
8. Contact Us
For questions or concerns about our Shipping Policy, reach out to us:
STORE RR LTD
Email: info@frame-fusion.com
Address: 9 Oldhouse Croft, Harlow, Essex, United Kingdom, CM20 3QG