Refund and Returns Policy

Effective Date: 2024-12-15
Company Name: STORE RR LTD

1. Overview

At STORE RR LTD, customer satisfaction is our top priority. We strive to deliver high-quality canvas prints and artwork. However, if you are not satisfied with your purchase or if there is an issue with your order, this policy outlines the conditions for refunds and returns.

2. Eligibility for Refunds and Returns

You may request a refund or return under the following conditions:

  • Damaged or Defective Products: If your item arrives damaged or with a manufacturing defect, please notify us within 48 hours of delivery.
  • Incorrect Items: If you receive the wrong item, we will replace or refund the order.
  • You are eligible for returns within 30 days, provided the item is in its original condition and packaging.

3. Non-Refundable Items

The following items are non-refundable:

  • Custom Prints: Personalized canvas prints using customer-provided images are non-refundable unless there is a defect in quality.
  • Change of Mind: Returns for reasons such as personal preference or a change of mind are not accepted.

4. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us: Email us at info@frame-fusion.com or use the contact form on our website.
  2. Provide Documentation: Include your order number and photos of the damaged or defective item.
  3. Approval: Our team will review your request and provide instructions for the next steps.

5. Return Shipping

  • Damaged or Incorrect Items: Frame Fusion covers the return shipping costs for damaged or incorrect items.
  • Customer Responsibility: For eligible returns unrelated to damages, the customer is responsible for shipping costs.

6. Refund Process

  • Approved refunds will be processed within 7-10 business days after we receive the returned item or approve your request.
  • Refunds are issued to the original payment method.

7. Exchanges

We replace items only if they are defective, damaged, or incorrectly delivered. Exchanges follow the same process as refunds.

8. Late or Missing Refunds

If you haven’t received a refund after the stated timeline:

  1. Check with your bank or credit card company; processing times may vary.
  2. If you still have issues, contact us at info@frame-fusion.com.

9. Contact Us

For questions about this policy or to initiate a refund or return, please contact us:

STORE RR LTD
Email: info@frame-fusion.com
Address: 9 Oldhouse Croft, Harlow, Essex, United Kingdom, CM20 3QG